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Employee Satisfaction/Engagement Surveys

Employee Satisfaction

Employee satisfaction is a measure of how happy employees are with the work they are doing and how well they are able to fulfill their day-to-day needs and longer-term career aspirations. It can be most readily assessed through a simple job satisfaction question.

For an organization to really benefit from having a satisfied and committed workforce, we recommend that at least 65% of employees should be extremely or very satisfied with their jobs. In reality, though, However, the actual level of job satisfaction in many organizations falls far below this minimum threshold:





This important finding demonstrates a need for improvement in many organizations. Do you know what job satisfaction is in your organization?

Employee Engagement

Although job satisfaction and engagement are related and probably overlap to some degree, they are not the same thing. Employee engagement can best be summarized as a dynamic partnership in which employees bond with their organization and with one another through shared understanding and common purpose. In a highly engaged workplace, employees understand and agree with the organization's strategic goals, are clear about how their work fits into making those goals a reality, are motivated to go beyond narrow job definitions to meet those goals and are confident that their efforts will be recognized and rewarded by their peers, managers and the organization as a whole. Importantly, engagement is a "two-way street" because organizations must work to engage employees and not leave it completely up to employees.

Because engagement represents, by definition, a variety of different components, we don't ask engagement as a straightforward question. Rather, we combine a number of measures into a single Employee Engagement Index, which can be used to both assess an organization's current level of engagement and then track its success at improving that level.


In our work with many different organizations, we have learned four key lessons about employee engagement:

1. Employee engagement can be measured,
2. Employee engagement can be correlated with performance,
3. Employee engagement varies from poor to great, and
4. Most importantly, employers can do a great deal to impact their employees' level of engagement. That is what makes it so important as a tool for organizational success.

Similar to the conclusion based on normative measures of overall job satisfaction, this moderate score points to an opportunity for improvement within U.S. organizations as a whole.